Alternative Dispute Resolution

How alternative dispute resolution (ADR) works in the UK: mediation, adjudication, arbitration and ombudsman schemes, when businesses must offer it, and how to resolve disputes before they reach court.

The Consumer Rights Act 2015 and AI-Generated Settlements: What Businesses Need to Know

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UK Consumer Rights Act 2015, AI-generated settlements

For consumer-facing businesses that are burdened by increasing volumes of customer complaints, traditional dispute resolution is no longer sustainable. Resolving a billing error or a service outage manually can cost hundreds of pounds in staff hours, often exceeding the financial value of the dispute itself.  However, scaling these operational efficiencies requires a balance between automation … Read more

Guide to the UK Arbitration Act 2025 & AI Arbitration

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UK Arbitration Act 2025 and AI Arbitration

The UK Arbitration Act 2025: What Changed and What It Means for Commercial Dispute Resolution Change is the only constant, and it is specifically true when it comes to the law. Think about scenarios that might not have been an issue 30 years ago, but somehow, they are now a problem to be dealt with. For … Read more

The Singapore Convention on Mediation: Why It Makes Cross-Border Settlement Agreements Enforceable

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A commercial settlement should bring a dispute to an end. In cross-border businesses, however, that has not always been the case. Two companies may negotiate in good faith, agree on a settlement, and sign the necessary documents. Yet, one party may later refuse to honour the agreement. The other may then face fresh legal proceedings simply … Read more

Why US Small Businesses Pay $91,000 to Resolve a Contract Dispute

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The cost of commercial litigation is costing American small businesses a lot, and this problem is structurally identical to what UK businesses face. Here is a question every US business owner or startup founder should be asking: if a supplier breaches a $50,000 contract, can you afford to enforce it? For most American small businesses, … Read more

Alternative Dispute Resolution in UK

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Disputes are an inevitable part of business and consumer life. Whether it is a disagreement over a service contract, a faulty product, a tenancy deposit, or a financial matter, the traditional route of going to court can be expensive, time-consuming, and stressful. Fortunately, the UK has a well-developed ecosystem of Alternative Dispute Resolution (ADR) and … Read more

ODR Portals in India

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Online dispute resolution portals in India (ODR portals in India) are transforming the way disputes are resolved by offering a fast, transparent, and accessible alternative to traditional litigation. These platforms leverage technology to enable parties to resolve conflicts efficiently from anywhere, helping alleviate the massive case backlogs in Indian courts and supporting digital transactions across … Read more

Online Dispute Resolution: A global phenomenon

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Online Dispute Resolution (ODR) empowers parties to resolve disputes using digital tools; streamlining processes that were traditionally expensive, time-consuming, and intimidating in physical courts. ODR incorporates negotiation, mediation, arbitration, and sometimes judicial procedures over secure web-based platforms. Its rapid global proliferation has been fueled by advances in technology, rising cross-border trade, and the critical need … Read more

Legal Framework Supporting Online Dispute Resolution (ODR) in India

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This article provides a comprehensive overview of the evolving legal framework supporting ODR in India as of 2025. It explores the key statutes and recent legislative reforms that underpin ODR, highlights government initiatives fostering its growth, discusses challenges within the legal ecosystem, and examines future legal frameworks and reforms necessary for mainstreaming ODR in India’s … Read more