Resolve grievances before they become disputes.
NoLi Prevent gives compliance and legal teams a fast, AI-assisted review of every customer grievance, evidence, applicable regulations, a settlement recommendation, and a full audit trail, so most cases close internally, before they ever reach an ombudsman, regulator, or courtroom.
NoLi Prevent is the review your compliance team already owes every grievance, done in days, documented for scrutiny, and closed before it leaves the building.
Every unresolved grievance is exposure waiting to happen.
A complaint that sits too long doesn’t disappear, it escalates to IBAS, the Financial Ombudsman, ACAS, or a tribunal, each with its own cost, timeline, and record a regulator can ask to see. IBAS alone averages weeks to resolve a case a documented internal review could close in days.
Frameworks like the LCCP, the DMCC Act, and FCA Consumer Duty increasingly expect fast, robust complaint handling. Manual review doesn’t scale to that standard, and an inconsistent paper trail becomes a liability of its own.
One review, before it escalates.
Every grievance goes through the same four-step review. Evidence in, documented outcome out.
Evidence review
Submissions, contracts, correspondence, and prior communications are read automatically, with key facts, dates, and disputed points extracted.
Regulatory check
The case is checked against what actually applies: consumer protection law, sector codes, and the contract terms in force.
Settlement recommendation
Calibrated against historical resolution data and presented as an evidence-based figure, not an arbitrary split.
Documented outcome
A compliant case record, a drafted resolution message, and a full audit trail are generated automatically.
Built for the team that owns the exposure.
Regulatory gap, addressed now
Complaint-handling expectations are tightening under the LCCP, the DMCC Act, and FCA Consumer Duty. Running grievances through NoLi Prevent gives your compliance team a proactive, documented position whenever a regulator asks how disputes are handled.
Faster resolution, lighter caseload
IBAS’s average resolution runs to weeks. NoLi Prevent’s AI targets days. That means a shorter grievance queue, lower handling time per case, and fewer escalations to social media, the ombudsman, or the regulator.
Audit trail built for scrutiny
Every case, submission, AI analysis, recommendation, outcome, is fully documented automatically. Built from the ground up for the robust complaint-handling records regulators expect to see.
No additional liability
Recommendations are binding only on mutual acceptance. A rejected recommendation carries no legal effect, and running a grievance through NoLi Prevent doesn’t replace or compromise your existing regulatory obligations.
Any team fielding customer grievances.
Gambling & gaming
LCCP complaint-handling duties and DMCC Act ADR uncertainty.
Financial services
FCA Consumer Duty’s fair-outcome expectations.
E-commerce & marketplaces
Not-as-described claims and chargeback disputes.
HR & employment
Pre-ACAS grievance review, before conciliation.
Insurance
Policy wording and claims-documentation disputes.
Construction & B2B
Pre-adjudication payment disputes.
When a grievance doesn’t settle, it doesn’t have to go to court.
NoLi Resolve is NoLitigation’s independent, binding arbitration for the cases NoLi Prevent can’t close internally.
NoLi Resolve
Independent, binding arbitration for disputes that don’t settle.
Visit NoLi Resolve →See grievances resolved internally.
Two real walkthroughs of how NoLi Prevent works a case, end to end. Click through the stages.
Account verification was completed three days before the withdrawal request, so the delay wasn’t a KYC issue. The operator’s own terms commit to processing a verified withdrawal within 5 working days; this one took 14.
Recommended remedy: release the withheld £250 in winnings within 2 business days and confirm this in writing to the customer.
Thank you for your patience while we reviewed your withdrawal request. Your account verification was completed on 3 August, and we’ve confirmed the delay in processing your withdrawal exceeded our published 5-day service level.
We’ll release your full winnings of £250 to your original payment method within 2 business days. We apologise for the delay.
Kind regards,
Player Support
The manufacturer spec sheet confirms the product under-performs its advertised rating, so the complaint is upheld: a return exclusion for “used condition” doesn’t apply to a not-as-described claim.
Recommended remedy: issue a full refund of $340 and notify the card issuer that the dispute has been resolved directly with the customer.
Thank you for your patience while we looked into your order. After reviewing the manufacturer’s specifications against our product listing, we’ve confirmed the issue was a product performance problem, not normal wear, so our “used condition” return policy doesn’t apply here.
We’ll refund the full $340 to your original payment method within 3-5 business days. We’ve also noted this resolution in case your card issuer follows up about the open dispute.
Kind regards,
Customer Support
Illustrative sample cases. In your private beta, this runs on your own grievances.
Private beta is open.
We’re onboarding a limited number of compliance and legal teams